Effective Date: May 21, 2026

CrashGames (referred to as “we”, “us”, “our”, or the “Store”) operates an online store selling board games and related products in Canada. We are committed to protecting your privacy and handling your personal information responsibly in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information directly from you and automatically through your use of the Site:

• Contact and Account Information: Name, email address, phone number, username, and password.
• Shipping and Billing Information: Delivery address, billing address, and order details.
• Transaction Information: Items purchased, order history, and payment details (we do not store full credit card numbers).
• Customer Support Information: Messages, inquiries, feedback, or interactions.
• Technical and Usage Data: IP address, device identifiers, browser type, operating system, pages visited, and clickstream data.
• Marketing Preferences: Subscriptions to newsletters and promotional communications.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your orders, including shipping, returns, and payments.
• To communicate with you regarding orders, account matters, and customer service.
• To improve, personalize, and maintain our website and services.
• To analyze site usage and user behavior for optimization and fraud prevention.
• To send marketing communications (emails, SMS) about promotions and new products (you may opt out at any time).
• To comply with legal obligations and enforce our Terms of Service.

3. Cookies, Analytics, and Tracking Technologies

We use cookies and similar technologies (web beacons, pixels) for essential site functions, analytics, and marketing:

• Essential Cookies: Enable shopping cart, account login, and core functionality.
• Analytics Cookies (e.g., Google Analytics): Help us understand traffic and improve the Site.
• Marketing/Advertising Cookies (e.g., Google Ads, Meta Pixel): Enable personalized advertising and remarketing.
• We may use Google Tag Manager to manage these tracking tools.

You can manage your cookie preferences through your browser settings. Third-party providers may process data outside Canada, including the United States.

4. Sharing and Disclosure of Your Information

We do not sell your personal information. We may share it with:

• Service Providers: Hosting, payment processors, shipping carriers (e.g., Canada Post), analytics, and marketing platforms under strict contractual obligations.
• Legal Authorities: When required by law or to protect rights and safety.
• Business Transactions: In case of merger, acquisition, or sale of assets.

5. International Transfers

Your information may be processed and stored outside Canada by our service providers. We ensure appropriate safeguards consistent with PIPEDA requirements.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined, to maintain business records, resolve disputes, or meet legal requirements (typically up to 6–7 years for accounting and tax records). Marketing data is retained until you opt out.

7. Your Rights and Choices

You have the right to access, correct, or delete your personal information, or withdraw consent (subject to legal limitations). To exercise these rights, please contact us. We will respond within 30 days.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure.

9. Changes to This Privacy Policy

We may update this Policy from time to time. The Effective Date at the top indicates the latest revision. Your continued use of the Site after changes constitutes acceptance of the updated Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@crashgames-ca.com

Thank you for shopping with CrashGames!